Ordering

How do I order an item?
To order an item from the online shop you either choose a product category or enter the product you’re looking for in the search field. Once you’ve found the product you’re looking for, click on it to get more information. To put the item in your shopping basket, click the Add to cart button. Your shopping cart contains a list of all the items you’ve put in your basket. Click the Proceed to checkout button to continue with your order. Select your desired delivery and payment options on the next page. To finalise your order, confirm that you’ve read the terms and conditions and details of our returns policy, and then click on Place order to place your order.

Is there a minimum order?
No, there is no minimum for the number of items or price of your order.

How do I know if the items shown are available?
Basically all the products shown in the online store are available immediately, with the exception of special offers, where availability may be subject to demand.

 

Delivery

How long does delivery take?
Deliveries generally take 2-3 working days. But delivery can take up to two weeks for special offers for which there is particularly large demand.

How do I track my order?
Once we’ve put your order in the post you’ll be e-mailed a code enabling you to track your delivery on the Swiss Post website (www.post.ch).

 

Payment

What are my payment options?
You can pay by invoice or credit card.

1) You can pay by invoice. You’ll find paying-in slip enclosed with your order. You have 30 days to pay.

2) If you’d like to pay by credit card, choose option 3 (PostFinance Card) when you order. When you place your order you’ll be taken to the PostFinance website. There you can choose how you’d like to pay. Once you’ve selected the type of card, you’ll be asked to enter your details and confirm the purchase.

How do I redeem a voucher?
Place your order as usual. To cash in your voucher, you enter your voucher or discount code in the Discount codes field in the shopping basket. Or you go straight to checkout and enter the code in the relevant field there. Once you’ve done this, the discount should appear when details of your order are listed.

 

Returns

How long do I have to return items?
If you’d like to return items you’ve ordered, you have to do so within ten days of receiving the delivery. If a defect occurs during the warranty period, please call our customer hotline (phone+41 61 588 08 09) or send an e-mail to  kundendienst@careware.ch. We will look into your case immediately and tell you what to do next.

How do I return items?
Please note that we can only accept returns of undamaged goods; if the returned item is damaged we reserve the right to require you to pay a share of the costs. Goods must be returned in their original packaging in a well-padded box. Electronic items can only be returned if the packaging is unopened. Make sure to note the reason you’re returning the item on the delivery note. Remove the label with the return address from the delivery note and affix it to the package. Then you can send it by Swiss Post.

If you’re paying by invoice, please enclose the invoice with the returned items and wait for a new invoice.

If you paid by credit card, the amount for the return will be credited to your card once the item has been received and checked.

How can I order a replacement item?
Please order a new or replacement item direct in the Sanitas online shop or write the replacement item you want on the delivery note sent with the item(s) you’re returning. Please include the name of the item and item number and we’ll make sure it’s dispatched immediately.

How do I get my money back?
If you return items, please give us your account details so that we can make an immediate refund. Either write your details on the delivery note or e-mail them to us at kundendienst@careware.ch.

What do I do if a product is defective?
If an item delivered by us has a manufacturing or other defect, please contact our customer service via the hotline (phone+41 61 588 08 09) or e-mail (kundendienst@careware.ch). The team will look into your case in more detail and discuss the next steps with you.

 

Login/user account

How do I sign up for a user account?
To register for a user account, click on Account. In the drop-down menu you’ll find the Register menu item. Click this menu item and then enter your personal data. When you click the Register button you’ll be taken to your user account, and can continue with your order.

What are the advantages of a user account?
The advantage of creating a user account is that your information is saved, so you don’t have to enter it again every time.

How do I log in?
To log in, click Account at the top of the page and then Log in in the drop-down menu. You can now log in by entering your e-mail address and password.

What do I do if I lose my password?
If you lose your password, click the Forgotten your password? button. You’ll be asked to enter and send your e-mail address. Then you’ll receive a new password by e-mail. Log in as usual using your new password. Don’t forget to then change your password.

How can I change my user data?
To change your user data, go to My account. You can change your billing and delivery address in the overview in the section Address book.

How can I change my password?
To change your password, go to My account. Then click Change password in the overview. Now enter your old and new passwords and save your password.

I accidentaly paid my order twice. What do I do now?
If you’ve paid your bill twice, please contact our customer service team. You can either call the hotline (phone+41 61 588 08 09) or send us an e-mail (kundendienst@careware.ch). Our staff will look into your case immediately so that you get your money back as quickly as possible.